BIG CX News – The Latest on Twilio’s CEO Change & Zendesk’s Klaus Acquisition

CX Today's Charlie Mitchell presents the latest trending news from the customer experience world

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Published: January 24, 2024

Charlie Mitchell

Watch on YouTube.

CX Today’s Charlie Mitchell presents the latest trending news from the customer experience world.

He’s joined by five prominent CX analysts to dissect the latest stories from the space – including news from Twilio, Zendesk, & Verint.

In this edition, our CX experts include:

  • Zeus Kerravala, Principal Analyst at ZK Research
  • Liz Miller, VP & Principal Analyst at Constellation Research
  • Rebecca Wetteman, CEO & Principal Analyst at Valoir
  • Michael Fauscette, Founder, CEO & Chief Analyst at Arion Research
  • Keith Kirkpatrick, Research Director at The Futurum Group

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