Speech Recognition can Save the Contact Centre

Rob Scott talks with Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage

Sponsored Post
Conversational AI

Published: April 3, 2020

Rob Scott

Rob Scott

Watch and subscribe on YouTube.

Rob Scott hosts Jeff Palmer, VP of Sales at Speechmatics and Mark Summerson, VP of API Partners at Vonage.

In this session we discuss the following:

  • What is Speech Technology?
  • What are the key issues that your customers are facing and how do you help solve them with speech?
  • Explore popular applications of speech technology and speech recognition
  • What are the key considerations when utilising speech technology?
  • What does the future of speech tech look like and how will it continue to impact customer experience going forward?

Industry Report Trends and Predictions For Voice Technology in 2020 is available from the Speechmatics website.

Thanks for watching, if you’d like more like this don’t forget to subscribe.

Follow our YouTube channel to get all the latest video roundups, and join in the conversation on our Twitter, LinkedIn and Facebook pages.

 

CPaaS
Featured

Share This Post