Food & Beverage CX News, Interviews & Use Cases

AI & Automation in CX

LinkedIn Is Becoming the Go-To Growth Platform for AI-Driven SMBs

Customer Engagement & Journey Orchestration

What Liverpool FC’s SAS Partnership Tells Us About AI-Powered Fan Engagement

AI & Automation in CX

Is AI Customer Service Improving CX – or Driving Customers Away?

Contact Center & Omnichannel​

Oracle Simphony Cloud Update Targets Fragmented Systems in Hospitality

AI & Automation in CX

Human-in-the-Loop AI: The Design Guardrail You’ll Wish You Built Earlier

AI & Automation in CX

Burger King Uses AI to Score “Friendliness” at the Drive-Thru

Security, Privacy & Compliance

California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels

AI & Automation in CX

Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?

AI & Automation in CX

The Power of Specialized AI: Smaller, Faster, Stronger

AI & Automation in CX

Salesforce Puts Shared Context at the Center of Agentic Commerce

AI & Automation in CX

Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets

Service Management & Connectivity

California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services

AI & Automation in CX

Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing

AI & Automation in CX

CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point

AI & Automation in CX

Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises

AI & Automation in CX

AI Reputational Risk: The Threat Most Brands Only Notice After the Damage Spreads