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AI & Automation in CX
Burger King Uses AI to Score “Friendliness” at the Drive-Thru
Security, Privacy & Compliance
California Targets Surveillance Pricing, What It Means for Retail, Grocery, and Hotels
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
The Power of Specialized AI: Smaller, Faster, Stronger
Salesforce Puts Shared Context at the Center of Agentic Commerce
Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets
Service Management & Connectivity
California Introduces Consumer Law to Increase Customer Expectations in Food Delivery Services
Instacart Disables Pricing Test Model Following Customer Backlash Around Dynamic Pricing
CX Trends 2025 Part 3: When AI Knows You Better Than You Know Yourself: Personalization Reaches Its Inflection Point
Salesforce’s Zahra Bahrololoumi CBE Unveils How Global Brands Are Building Agentic Enterprises
When AI Backfires: The Hidden Reputational Risk That Can Erode CX Overnight
CRM & Customer Data Management
Carbs Beat Cardio in Motivating Staff to Deliver Better Service, Study Finds
Personalization in Travel: How Berlin Airport Turns Data and AI Into Real Passenger Value
Amazon Sues Perplexity for Allegedly Misusing Its AI Shopping Tool
Microsoft Azure Outage After AWS Crash Exposes Weak Link in Customer Service
Contact Center & Omnichannel
SAP Previews AI-Powered Enhancements to CX Platform
