RoundTables

Latest News

CRM & Customer Data Management

Turning CRM Data Into Action: A Practical Playbook for CX Leaders

Security, Privacy & Compliance

AI Is Breaking Contact Center Security—Are You Ready?

CX infrastructure resilience roundtable with Ty Givens, Rhona Bradshaw, and Mike Wehrs

Service Management & Connectivity

Roundtable: Your Contact Center Could Be One Outage Away from Disaster – And You Probably Don’t Know It

customer journey orchestration challenges in enterprise CX

Customer Engagement & Journey Orchestration

CX Experts Expose the Ugly Truth Behind Customer Journey Orchestration

Rob Wilkinson sits down with Martin Teasdale, Steve Morrell, Sangeetha Rai, and Rebecca Wetteman to explore what “good” looks like when automation absorbs the simple work and agents are left handling the hardest conversations.

AI & Automation in CX

CX Metrics In The Age Of AI: Stop Optimising For Speed

ai in contact centers

AI & Automation in CX

60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?

customer data

CRM & Customer Data Management

2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure

Load More