Financial Services & Banking CX News, Interviews & Use Cases

Security, Privacy & Compliance

Booking.com Data Breach Shows Why CX Leaders Must Rethink Trust and Shared Risk

Service Management & Connectivity

Waiting for a Human: The Six Minute Gap in Service Connectivity 

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

Security, Privacy & Compliance

Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys

Customer Engagement & Journey Orchestration

Which Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026

AI & Automation in CX

The Outbound Playbook That Beats Spam Filters and Boosts Conversions

AI & Automation in CX

Inside Agentforce Contact Center: The New “AI Plus Human” Workforce

AI & Automation in CX

Avaya Nexus Lays the Groundwork for AI in High-Stakes Contact Centers

Contact Center & Omnichannel​

National Support Network Demonstrate How Vulnerable Customers Are Reshaping CX Design

AI & Automation in CX

Qualtrics Launches AI Agents That Close the Loop in Real Time

AI & Automation in CX

Your AI Training Strategies are Risky: Synthetic Data Generation is Your Compliance Shortcut

Security, Privacy & Compliance

Lloyds Banking Group Data Visibility Error Raises Privacy Concerns

AI & Automation in CX

NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

Security, Privacy & Compliance

U.K. Fraud Strategy Highlights Prevention as Industry Pushes for Better Data Sharing