Predictive Intelligence

Contact Center & Omnichannel​

What’s Keeping CX Leaders Up at Night? CMP’s Nicole Kyle Has the Data

AI & Automation in CX

Big CX News from Salesforce, Anthropic, Five9 & WordPress

Security, Privacy & Compliance

Why Faster Refunds Can Backfire Without Smarter Fraud Controls

Customer Engagement & Journey Orchestration

Adobe Advances AI-Driven Customer Journeys with CX Enterprise Coworker

Marketing & Sales Technology

Has Hyper‑Personalization Gone Too Far in Marketing?

AI & Automation in CX

Big CX News from Zoom, Salesforce, Sprinklr & IBM

Contact Center & Omnichannel​

Sprinklr Targets the CX Blind Spot With ViralMoment Deal

Customer Analytics & Intelligence

Medallia’s Debt Scrutiny Raises A New CX Question: Can Your Customer Intelligence Platform Survive A Restructure?

AI & Automation in CX

Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk?

AI & Automation in CX

Zendesk Declares the Chatbot Era Dead, Unveils Autonomous Service Workforce

CRM & Customer Data Management

Your Customer Data Model Isn’t Wrong. It’s Too Rigid to Reflect How Customers Actually Behave

Customer Analytics & Intelligence

Your Customer Intelligence Isn’t Missing Data. It’s Missing Context at the Exact Moment It Matters

AI & Automation in CX

ServiceNow’s Autonomous CRM Pitch: From Intent To Fulfillment, Not Another CRM UI

AI & Automation in CX

The AI Fix for Disappearing Customer Journeys

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once