Government & Public Sector CX News, Interviews & Use Cases

CRM & Customer Data Management

Thames Valley Police’s Bobbi AI Agent Powered by Salesforce Agentforce Frees 3,200+ Hours in Six Months

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

Contact Center & Omnichannel​

Capgemini, NiCE & Route 101 Confirmed in $670M HMRC CCaaS Deal

AI & Automation in CX

Fujitsu and Anthropic Put Human-in-the-Loop CX on Notice

AI & Automation in CX

Salesforce Panel Highlights Cautious Public Sector AI Adoption in Frontline Use Cases

AI & Automation in CX

Salesforce Expands London AI Campus as Agentforce Adoption Moves “Beyond Pilots”

Contact Center & Omnichannel​

NiCE’s $670M HMRC Megadeal – Is Enterprise CCaaS Now a Two-Horse Race?

Contact Center & Omnichannel​

What NiCE’s $670M HMRC Deal Really Tells Us About Enterprise CCaaS

AI & Automation in CX

Who Is Accountable When Public Sector AI Goes Wrong?

Contact Center & Omnichannel​

Avaya’s 200-Seat Rule Accelerated the Migration Race. Who’s Ahead?

Security, Privacy & Compliance

US Federal Court Halts Government Action Against Anthropic as Brand Reputation Concerns Grow

Contact Center & Omnichannel​

U.S. Senators Investigate Social Security Agency Customer Service Disruption

Security, Privacy & Compliance

Microsoft And Europol Lead Tycoon 2FA Takedown as Customer Identity Risks Rise

CRM & Customer Data Management

Salesforce Launches Agentforce for Communications to Target Telecom Efficiency and Customer Retention

Contact Center & Omnichannel​

Contact Center Platform Reviews: CCaaS and AI Maturity Assessed for Real Buyers

Contact Center & Omnichannel​

Genesys vs NICE vs Five9: Which CCaaS Platform Is Right for Enterprise Cloud and AI Strategy?