Customer Trust

Community & Social Engagement

Bettermode Connects Community, AI Discovery, and Retention

Event News

Why NiCE Thinks the Future of Customer Experience Is Orchestrated

CRM & Customer Data Management

Amperity Customer Data Cloud: The 2026 Roadmap Bet on Real-Time Context and Identity AI

Contact Center & Omnichannel​

Cresta’s CMO on the Unified AI Workforce – and Why Synthetic Customers Are the Next Big Thing

Service Management & Connectivity

Do You Lose More Customers From Bad Recovery Than From the Original Failure?

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

AI & Automation in CX

Oracle Cuts Workforce by 21,000 and Warns AI May Drive Further Layoffs

Security, Privacy & Compliance

Fable 5’s Double Exposure: The Data Anthropic Keeps and the Identities It Can’t Verify

AI & Automation in CX

AI Adoption Is Stalling – And Consumers Are Why

Contact Center & Omnichannel​

What Traditional Outsourcing Contracts Are Actually Costing You

AI & Automation in CX

Google Cloud Summit Round-Up: How Agentic AI Is Reshaping Customer Experience

Community & Social Engagement

How to Turn Community Engagement Into Revenue Without Destroying Trust

Security, Privacy & Compliance

Can Your CX Vendor Pass the Risk Test? The Due Diligence Reality Check

Security, Privacy & Compliance

Anthropic’s Mythos-Class Fable Shutdown Raises Questions About Sovereignty and AI Continuity in CX

Security, Privacy & Compliance

ServiceNow Patches Data Exposure Vulnerability in Another Reminder That CX Runs on Security

AI & Automation in CX

Vonage AI Agents Show Why CX Automation Is Getting More Industry-Specific