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AI & Automation in CX
LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation
Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives
OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?
ANZ Rolls Out Salesforce Agentforce in New Agentic AI CRM to Simplify Business Banking
Contact Center & Omnichannel
From Gut Feel to Hard Data: How Fundraising Direct Rebuilt Hiring with HiringBranch
Inside 8×8’s Q3: Usage-Based CX Revenue Starts To Carry The Load
From Contact Center Containment to Experience: How AI Agents Can Solve Real Problems
NiCE Declares War on Deepfake Fraud with Expanded Pindrop Partnership
Benioff Calls Copilot “Clippy 2.0”… Again, Says Slackbot Solves Customer Context Gaps
Security, Privacy & Compliance
Deepfakes Are Entering the Talent Pool, Putting Customer Trust at Risk
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
Voice AI is Booming – But Without CX Observability, It Will Break
Why Bringing Customer Service Home Isn’t Always Worth It
UK Government Partners with Anthropic to Launch AI-Powered Assistant
Marketing & Sales Technology
How Sales Enablement Technology Will Transform the Revenue Team by 2030
