Healthcare & Life Sciences CX News, Interviews & Use Cases

AI & Automation in CX

ServiceNow Says The Next CX Operating Model Will Be Agentic

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

Beyond the Demo: Qualtrics X4 Signals the Maturing of Experience Management

Workforce Engagement Management

The 2026 Buyer’s Guide to Workforce Engagement Management (WEM) Platforms

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Security, Privacy & Compliance

Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds

AI & Automation in CX

ServiceNow Launches AI That Resolves Tickets 99% Faster Than Human Agents

Security, Privacy & Compliance

Microsoft Copilot Bug Exposes Confidential Emails, Risking CX Data Security

Community & Social Engagement

Communities and Customer Trust: Why Customers Trust Strangers More Than You

Security, Privacy & Compliance

The Agentic AI Cost Problem: Calculating TCO for Agentic AI

Contact Center & Omnichannel​

Contact Center Platform Reviews: CCaaS and AI Maturity Assessed for Real Buyers

Contact Center & Omnichannel​

Contact Center Use Cases by Industry and Role: Where AI Helps — and Where Humans Still Matter