Healthcare & Life Sciences CX News, Interviews & Use Cases

Service Management & Connectivity

8×8 Launches Resolve to Reach the 70% of Workers Enterprise Tools Ignore

Contact Center & Omnichannel​

RingCentral Turns Microsoft Teams into a Contact Center

Security, Privacy & Compliance

TTEC Launches AI Security Platform to Address Rising Risks in Remote CX Operations

AI & Automation in CX

The $735 Problem: Why Enterprise AI Governance is Set Up to Fail

AI & Automation in CX

Big CX News from Zendesk, Qualtrics, 8×8 & Sprinklr

AI & Automation in CX

Vendors Race to Reinvent Cyber Defense for the Agentic AI Era

AI & Automation in CX

ServiceNow Says The Next CX Operating Model Will Be Agentic

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Twilio SIGNAL 2026: Where AI CX Gets Held Accountable

Contact Center & Omnichannel​

The FCC Just Made Offshore Call Centers a Boardroom Problem

AI & Automation in CX

Beyond the Demo: Qualtrics X4 Signals the Maturing of Experience Management

Workforce Engagement Management

The 2026 Buyer’s Guide to Workforce Engagement Management (WEM) Platforms

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience

AI & Automation in CX

Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center

AI & Automation in CX

AWS is Aiming to Fix Healthcare’s Worst Contact Center Problem

Security, Privacy & Compliance

Four Data Broker Breaches Cost U.S. Consumers $20BN Over a Decade, Congress Finds