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AI & Automation in CX
AWS Delivers Its Fastest Growth in 15 Quarters, CEO Announces
Customer Engagement & Journey Orchestration
Delta’s Amazon Leo Deal Signals Shift Toward Always-On Airline CX
Salesforce Brings Ambient Intelligence to Sales Calls
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
Contact Center & Omnichannel
From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet
Security, Privacy & Compliance
Zendesk-Linked Contractor Breach Exposes Data of 38MN ManoMano Customers
Service Management & Connectivity
Secure Payments, Seamless Journeys for Travel and Hospitality Contact Centers
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
AI Agents Handle 30% of Airbnb Customer Support Tickets as Company Expands Automation
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
American Airlines Expands App Features to Give Customers More Control During Travel Disruptions
Event News
CCW Orlando 2026: Your Complete Event Guide
The Black Friday Nightmare: What Happens When AI Testing Fails
Old Dashboards Are Missing the Automation Metrics That Actually Matter
Cross-Channel Marketing, Sales and Service Gaps Are Driving Customers Away
The AI Transparency Crisis Putting CX, Compliance, and Trust at Risk
