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CRM & Customer Data Management
Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
AI & Automation in CX
AI Autonomous Agents in CX: Balancing Automation with Brand Safety
Security, Privacy & Compliance
Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers
Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications
AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era
Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back
Beating Tool Fatigue: How Empathic AI Boosts Agent Morale and Performance
Zoho Builds CRM-Based Dealership Platform for Mercedes-Benz India
Closing the Digital Experience Gap in the Public Sector
CX Trends
Gartner Reveals Top Tech Trends For 2026
How Automotive Cyberattacks Are Disrupting B2B Customer Experience
Why Omni-Data Is More Than Just the Next Contact Center Buzzword
Customer Engagement Summit 2025 Set for London Return
Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days
Big CX News from Cisco, Microsoft, Salesforce, & Verint
