Automotive CX News, Interviews & Use Cases

Security, Privacy & Compliance

California Slaps General Motors With Record $12.75M CCPA Fine Over Sales of Customers’ Connected Car Data

AI & Automation in CX

“Customers Are Willing To Pay for AI if It’s Good AI,” Says RingCentral

Security, Privacy & Compliance

Claude-Powered Cursor AI Agent Deletes an Entire Company Database in 9 Seconds—Is Your Customer Data Secure?

AI & Automation in CX

Why the Network Layer Is Now a CX Problem

AI & Automation in CX

SoundHound’s LivePerson Deal Targets the Biggest Omnichannel CX Gap

Security, Privacy & Compliance

Who Is Liable for AI-Generated Customer Responses?

Customer Analytics & Intelligence

BMW Taps Customer Car Data to Power Safer, More Personalized Driving Experiences, Raising Privacy Questions

CRM & Customer Data Management

What Are The Top Customer Data Management Use Cases Transforming CX in 2026?

AI & Automation in CX

Uber and Rivian’s Driverless Rides Are Coming, But Is The CX Model Ready?

CRM & Customer Data Management

Navatar Brings an AI CRM Operating Model on Salesforce to Private Markets

Contact Center & Omnichannel​

AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services

AI & Automation in CX

Autonomous Agents in CX Must Balance Automation with Brand Safety Before Strategies Scale

Security, Privacy & Compliance

Third-Party Breach at Red Hat Leaks Data of 21,000 Nissan Customers

AI & Automation in CX

Salesforce’s Biggest Platform Expansion in 18 Years Lets Anyone Build and Sell AI-Powered Business Applications

AI & Automation in CX

AI-First CX: How Startups Are Outpacing Legacy Vendors in the Agentic Era

Security, Privacy & Compliance

Fintech Feud Erupts After Rabois’ “Chinese Backdoor” Jab at Airwallex, CEO Zhang Fires Back