Leading business process services company, SYNNEX, recently announced a new agreement with the Five9 brand, to deliver cloud-based solutions for the contact centre to the Northern American IT channel. SYNNEX will now act as the Master Agent for Five9, as the companies partner to manage the convergence in the channel partner ecosystem around CCaaS, and a growing demand for intelligent offerings through the cloud.
According to SVP of Product Management for SYNNEX, TJ Trojan, the company is pleased to be extending its relationship with the team at Five9 to further support mutual partners and their clients’ migration into CCaaS offerings. The strategic partnership will broaden SYNNEX’s offering beyond the ability to leverage innovative CCaaS solutions and provide a differentiated service with SYNNEX GoldSeal.
Offering GoldSeal to Support Five9
SYNNEX is delivering GoldSeal as a solution to further support the Five9 solution, which helps resellers to provide rapid and seamless enablement as they migrate end-users to the cloud. End-users can take advantage of SYNNEX premier support solutions complete with 24/7 assistance, and next-day replacement of crucial equipment.
As the market continues to evolve, collaborations between companies like Five9 and SYNNEX are essential. Global Partner Services and International Sales expert for Five9, Andy Dignan, says that SYNNEX will be a massive growth engine for Five9 and the mutual partners of the brand.
To learn more about Five9 from the SYNNEX corporation, you can visit the SYNNEX or Five9 website. Going forward, the two companies are looking forward to working together more cohesively on a strategy for better contact centre solutions for everyone.
