Michael Fauscette

AI & Automation in CX

Enterprise Connect 2026 Reflections: From Hype to Hard Questions

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS

Customer Analytics & Intelligence

Gartner Magic Quadrant for Voice of the Customer (VoC) Platforms 2026: The Rundown

AI & Automation in CX

Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities

Contact Center & Omnichannel​

RingCentral and Spectrum Showcase AI-Powered RingCX and AI Conversation Expert at Enterprise Connect

AI & Automation in CX

Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience