Nerys Corfield

AI & Automation in CX

Human Oversight Becomes Central to Five9’s New Voice AI Strategy at CCW

Contact Center & Omnichannel​

The End of ‘Hold Please’: How AI Guidance Is Fixing the Contact Center’s Biggest CX Failure

Security, Privacy & Compliance

Five Eyes Warns the Clock is Ticking on AI Cyber Risk and Businesses Have “Months, Not Years” to Respond

AI & Automation in CX

Beyond Deflection: The New Operating Model For Enterprise CX

CRM & Customer Data Management

The Revenue Handoff Problem: Why CX Signals Still Don’t Flow Cleanly Into RevTech Stacks

Service Management & Connectivity

Content Guru Warns CX Teams: Devices Are the Next Customers