Nerys Corfield

AI & Automation in CX

Adobe CEO Steps Down After 18 Years as AI Rivals Close In

AI & Automation in CX

Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal

AI & Automation in CX

CCW Europe research finds Omnichannel Is Stalling, And AI Isn’t Saving It… Yet

AI & Automation in CX

AI Hype vs Customer Reality: The State of CX in 2026

AI & Automation in CX

Enterprise Connect 2026 Reflections: From Hype to Hard Questions

AI & Automation in CX

Big CX News from Salesforce, Zendesk, NiCE & AWS