Martin Schneider

Contact Center

Salesforce & ServiceNow Invest $1.5BN in Genesys

Conversational AI

Your Next Customers Will Be AI. Are You Ready?

Contact Center

Verizon Vows to Set “a New Standard” for Customer Service, Sets Out Its Plan

CRM

Customer Experience Management: Trends, Tips, & Tools

Contact Center

First Contact Center Solution Certified for Microsoft Teams’ New Integration Model

Conversational AI

“Totally, Totally Gone”: OpenAI CEO Sam Altman Predicts the End of Human Customer Service