What’s the most valuable lesson you’ve learned working in CX?

Give people more than they expect and it will always come back to you.

What’s the No. 1 challenge facing CX teams right now? And how should they navigate it?

Connecting the experience. Navigate it together, silos continue to be a challenge. Ensure you tie the work to the business objectives.

Which is your favorite CX event to attend and why?

CX DAY is my favorite event/day…I love to celebrate our customers.

What’s your big prediction for the future of CX?

The New CX anticipates customer needs and meets the ever-expanding expectations customers have.

How will you keep contributing to the CX community?

Sharing customer stories, connecting CX professionals.