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The Curious Psychology of Queues and the AI Quietly Trying to Calm Us Down Brand Awareness Is Overrated, Sprinklr Social Index Finds Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk? Turning CRM Data Into Action: A Practical Playbook for CX Leaders Qualtrics Closes $6.75BN Press Ganey Forsta Acquisition to Expand AI-Powered XM in Healthcare and Beyond The Curious Psychology of Queues and the AI Quietly Trying to Calm Us Down Brand Awareness Is Overrated, Sprinklr Social Index Finds Did Microsoft Just Turn WFM Into the Contact Center’s AI Budget Desk? Turning CRM Data Into Action: A Practical Playbook for CX Leaders Qualtrics Closes $6.75BN Press Ganey Forsta Acquisition to Expand AI-Powered XM in Healthcare and Beyond

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