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Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It Inside Brightcove Prism: How UX Consistency Became a CX Advantage Is Your CX Strategy Just Automating Broken Journeys at Scale? Your Omnichannel Strategy Isn’t Seamless. It’s Forcing Customers to Re-Explain Themselves at Scale Is Your WEM Strategy Quietly Accelerating Agent Burnout? Customer Journey Mapping Broke in Omnichannel. Here’s What Replaces It Inside Brightcove Prism: How UX Consistency Became a CX Advantage Is Your CX Strategy Just Automating Broken Journeys at Scale? Your Omnichannel Strategy Isn’t Seamless. It’s Forcing Customers to Re-Explain Themselves at Scale Is Your WEM Strategy Quietly Accelerating Agent Burnout?

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Matteo Paoli

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Inside Brightcove Prism: How UX Consistency Became a CX Advantage

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Inside Brightcove Prism: How UX Consistency Became a CX Advantage

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