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Home → AI & Automation in CX
AI & Automation in CX
Why AI Pilots Stall in B2B Tech: The Foundations Leaders Underestimate
Two Lanes, One Outcome: Designing Dual Paths for Humans and AI
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
Five9 Positions AI at the Core of CX Transformation Strategy
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Human In The Loop Is Becoming CX’s New Skills Crisis
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
Why Agent Stress Is Sabotaging CX Performance in 2026
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Why Enterprise AI Platform Hopping Is Killing Your ROI
AI Readiness In CX: Why Most Teams Can’t Escape The POC Trap
Unilever and Google Cloud Launch Five Year AI Partnership to Modernize Marketing and Operations
Pindrop Takes on AI Voice Deepfakes: Why Your Contact Center Is Already Under Attack
Is the U.K. Losing the AI Agent Race? The Deployment Gap Leaders Need to Close
Keep Your Contact Center AI Stack Flexible Without Vendor Lock In
Supporting Human CX Agents In An AI Era
Why Non-Linear CX Needs Emotionally Aware AI
Openreach’s Brutal Honesty About What it Really Took to Transform CX at National Scale with NiCE
