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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
Your AI Training Strategies are Risky: Synthetic Data Generation is Your Compliance Shortcut
Cresta Launches Knowledge Agent To Reduce Agent Tab Switching
CCW Australia and New Zealand 2026 Event Guide: How AI and Human-Centred Design Are Redefining CX Innovation
Adobe’s CEO Is Out – What Will Happen to the CX Empire He Built?
NVIDIA Expands AI Ecosystem with Major Partnerships at GTC 2026
Salesforce Agentforce Sales Brings ‘Agentic Selling’ Into The CX Spotlight
Adobe CEO Steps Down After 18 Years as AI Rivals Close In
Adecco Targets Majority AI-Driven Revenue in Expanded Salesforce Agentforce Deal
AI Hype vs Customer Reality: The State of CX in 2026
Enterprise Connect 2026 Reflections: From Hype to Hard Questions
Big CX News from Salesforce, Zendesk, NiCE & AWS
Zendesk Moves to Acquire Forethought, Expand Agentic Service Capabilities
Why Sun River Health Fixed Employee Friction Before Fixing Patient Experience
60-70% of Your Contact Center Calls Could Already Be Handled by AI. So Why Aren’t They?
Sprinklr’s Earnings Signal a Shift Toward AI-Native CX Platforms
ServiceNow and Cohesity Partner to Deliver Real-Time Recovery for Enterprise AI Agents
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
