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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
Oracle’s CX Growth Lags Despite AI-Powered Cloud Surge
Krisp Launches Customer Accent Conversion for Global Contact Centers
Microsoft’s Support for Anthropic Signals a Shift in AI Power Dynamics
Five9 Expands Partner Ecosystem to Orchestrate the Multi-Agent Contact Center
Nvidia Targets Contact Centers with Open-Source AI Agent Platform
How to Deploy Agentic AI in a Contact Center
What Can AI & Automation Really Do for Your Contact Center in 2026?
Proactive CX Use Cases: Where AI & Automation Deliver the Fastest Wins in 2026
Human-First AI: Why SMBs Should Rebalance, Not Replace
Amazon Connect Wants to Kill Call Deflection as a Success Metric
Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul
Stop Chasing AI Hype and Start Delivering Real Outcomes
Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think
Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026
Big CX News from Verint, Salesforce, Santander & Mastercard
Why “Bolt-On AI” Is Killing CX ROI
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
