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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
OpenAI’s Consulting Play, CX Leaders Might Get Sidelined
Traditional Research Is Out: Could This Be The Last Year We Use Search Engines?
How CX Leaders Can Turn Insights into Measurable Business Outcomes
RingCentral’s OpenAI Move, And A 144% Jump In Live Coaching
Five9 Positions AI at the Core of CX Transformation Strategy
Fashion Complaints Hit 18,000 as AI Supercharges Retail Scams
McKinsey’s State Of AI: The Scaling Gap Is Now CX’s Problem
Human In The Loop Is Becoming CX’s New Skills Crisis
Big CX News from Salesforce, Canada Goose, SAP, Unilever & Google Cloud
8×8 Brings Real-Time AI Guidance Directly into the Agent Workspace
Why Agent Stress Is Sabotaging CX Performance in 2026
Salesforce Report Reveals AI Agents Boost ROI as Customer Expectations Outpace Marketing Execution
Salesforce Acquires Momentum, Completes Ten Deals in Six Months
AI Delivers 39% Faster Resolutions – But Is Speed the Right Measure of CX Success?
OpenAI Just Bet Big on Personal AI Agents. Is Customer Service Ready?
Why Enterprise AI Platform Hopping Is Killing Your ROI
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
