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Home → AI & Automation in CX
AI & Automation in CX
UJET Heard What Agents Really Want From AI. It Wasn’t Replacement
The Future of CX Isn’t AI. It’s Humans
From 600 Complaints to 40: How Simplyhealth used Agentforce to Transform CX with AI
Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn
Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI
No Second Chances: Customers Don’t Forgive AI Like They Forgive Humans
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
IBM and Riyadh Air Collaborate to Launch AI Native Customer Travel Services
AWS and Zendesk Unite to Modernize Outdated Contact Center Stacks
Salesforce Reports Record Cyber Week as AI Agents Drive $67BN in Sales
From Pilots to Production: Enterprises Scale AI Agents with Salesforce, Across Policing, Retail, and Sports Media
Three Industry Pioneers Share Their Predictions for the Next Era of CX
AI and the Future of Automation Depends on Better Foundations Now
How Do You Build a Predictive CX Strategy With AI – And Why Do Most Companies Get It Wrong?
Why CX Teams Still Aren’t Ready for Machine Customers
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
The Gap Between AI Promise and CX Value
Avaya’s AI Strategy Warning: CX Vendors Are Splitting Fast
ServiceNow On Why U.K. AI Maturity Lags Soaring Spend
“Trust Is Broken”: Why AI Shopping Must Prove Its Answers
The Human Tempo Gap: When AI Moves Too Fast
