AI for Agents: How to Deliver Better Customer Service, Faster

In today’s fast-evolving contact center landscape, customer service leaders face pressure to deliver faster, more personalized support—without increasing headcount. Enter AI-powered agent assist tools.

In this exclusive on-demand webinar, CX Today Editor Charlie Mitchell is joined by customer service leaders from Iterable, ISG and Grammarly to explore how forward-thinking organizations are deploying AI to empower agents, streamline workflows, and enhance the customer experience.

Why Watch?

Whether you’re managing a global support team or preparing your operation for AI adoption, this webinar delivers practical advice and insights to help you navigate the AI-powered future of customer service—without compromising experience.

Key Highlights:

• Why now is the time to implement AI in customer service
• Real-world use cases for agent-assist tools, from summarizing interactions to accent smoothing
• How to identify the best AI opportunities in your contact center
• Best practices for ensuring agent buy-in and driving successful implementation
• What the agent role will look like in 12–36 months