Latest For Enterprise Buyer and Industry Professional News

AI & Automation in CX

Amazon Connect Is Now Amazon Connect Customer – The Name Change Is Only Part of the Story

AI & Automation in CX

Public Sector CX Is Under Systemic Pressure, and the Contact Center Shows It First

Customer Analytics & Intelligence

Containment Metrics Are Killing Customer Trust, Says Amazon Connect

AI & Automation in CX

Microsoft Deploys Three AI Agents to Automate Contact Center Operations

Event News

ServiceNow Knowledge 2026 Event Guide For CX Leaders

Security, Privacy & Compliance

Claude-Powered Cursor AI Agent Deletes an Entire Company Database in 9 Seconds—Is Your Customer Data Secure?

Marketing & Sales Technology

What Liverpool FC’s SAS Partnership Tells Us About AI-Powered Fan Engagement

Security, Privacy & Compliance

Your AI Agents Are Already Inside Your Contact Center – Do You Know What They’re Doing?

AI & Automation in CX

Is the Autonomous Enterprise Closer Than You Think in 2026?

Workforce Engagement Management

The AI Layoffs Debate is Far From Over: Salesforce and Gartner Challenge Job Loss Narratives

AI & Automation in CX

Forrester Puts Its Research Inside Microsoft Copilot, But Can It Stay Vendor-Neutral?

Marketing & Sales Technology

Is Intent Data Driving Growth or Just Expensive Guesswork

Workforce Engagement Management

The Spreadsheet Problem Hiding Inside Your Workforce Strategy

Contact Center & Omnichannel​

Microsoft Copilot Studio Launches Realtime Voice Agents for Dynamics 365 Contact Center

Security, Privacy & Compliance

Insurance CX Is Losing Customers at the Worst Possible Moment: Payment

AI & Automation in CX

You Wait All Year For A CX Copilot, Then Genesys And Microsoft Drop Two At Once