Latest For Enterprise Buyer and Industry Professional News

AI & Automation in CX

Amazon Connect Wants to Kill Call Deflection as a Success Metric

Contact Center & Omnichannel​

NiCE Launches Agentic AI Platform to Accelerate Contact Center Automation

Security, Privacy & Compliance

OpenAI Acquires Promptfoo to Embed Security in AI Agents

Contact Center & Omnichannel​

From CRM Brain to CX Engine: Salesforce’s Bold Agentforce Contact Center Bet

AI & Automation in CX

Zoom Pushes Into the “Resolution Economy” with Major ZoomCX Overhaul

AI & Automation in CX

Stop Chasing AI Hype and Start Delivering Real Outcomes

Marketing & Sales Technology

Pipeline Health Metrics: Your Pipeline Looks Healthy, It Probably Isn’t

AI & Automation in CX

Build vs Buy: Why DIY AI Is A Bigger Risk To Customer Trust Than You Think

Contact Center & Omnichannel​

The Unification Trap: When One CX Stack Creates More Chaos

Contact Center & Omnichannel​

On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy

AI & Automation in CX

Tech Mahindra And NVIDIA Kill The Support Ticket With Zero-Touch CX At MWC 2026

Marketing & Sales Technology

First-Party Data Strategy: The Cookie Isn’t Dead Yet, But Your Strategy Might Be

Marketing & Sales Technology

Your Forecast is Probably Wrong. Predictive Revenue Modelling is How You Fix It

Marketing & Sales Technology

What Are the Top Sales & Marketing Events in 2026: Your Guide 

Contact Center & Omnichannel​

Pay Is Only the Start: Closing the Gender Gap in CX Through Pay Equity, Sponsorship, and Access

AI & Automation in CX

Big CX News from Verint, Salesforce, Santander & Mastercard