Latest For Enterprise Buyer and Industry Professional News

Community & Social Engagement

Prepare for the AI Community Management Risks Brands Are Only Just Starting to See

Contact Center & Omnichannel​

Medallia Unveils AI Innovations to Strengthen Omnichannel CX

AI & Automation in CX

LinkedIn Introduces SMB-Targeted Capabilities to Improve Outreach and Tackle Fragmentation

Security, Privacy & Compliance

No Breach, Real Risk: The Data Privacy Threats CX Leaders Can’t Ignore

AI & Automation in CX

Cognizant Advances Experience-Led Transformation With DAMAC and Responsible AI Initiatives

Marketing & Sales Technology

Sales Automation Without Sales Alienation: A Strategic Guide for Enterprise Buyers

AI & Automation in CX

Genesys Launches Agentic Virtual Agent For Self-Service Conversations and Resolutions

AI & Automation in CX

Salesforce to Acquire Cimulate, Deepening Push Into Agentic Commerce

AI & Automation in CX

AI Agents + Humans: Lloyds, Mastercard, and Others Lead Agentic AI Adoption

AI & Automation in CX

Modernizing the Contact Center with AI: Rebecca Wettemann on Rethinking Metrics, Handoffs, and Agent Experience

AI & Automation in CX

Oracle Introduces AI Agents to Transform Marketing, Sales, and Service Teams

Contact Center & Omnichannel​

Cisco Bets On ServiceNow: Webex Contact Center Lands A Native Integration

AI & Automation in CX

Why Kore.ai Thinks AI ROI Finally Has A Clear Path

AI & Automation in CX

OpenAI Frontier Promises AI Coworkers. Can Your Enterprise Deliver?

AI & Automation in CX

AI Customer Service ROI vs The ROI of Customer Experience Automation with AI

AI & Automation in CX

The Hidden Cost of Bad CX Automation: When AI Damages Self-Service and CX Growth