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Service Management & Connectivity
Virgin Media O2’s £2BN Netomnia Deal Takes Aim at BT’s Broadband Lead
Security, Privacy & Compliance
Third-party AI risk: the vendor questions CX must ask (before procurement signs)
The California Transparency Act: What Does This Mean for CX?
AI & Automation in CX
AI Calling At Scale: What The Genspark-Twilio Deal Signals For CX Leaders
From Reactive Dashboards to Meaningful CX Metrics: Escaping the CX Death Spiral
Contact Center & Omnichannel
AWS and NTT DATA Expand Strategic Partnership to Scale Globally-Targeted AI-Driven Services
Microsoft Q2 2026 Earnings: Can AI and Cloud Keep CX Ahead of the Curve?
Marketing & Sales Technology
How Customer Communities Became a New Revenue Channel
Modernising the Contact Center for Always On CX: What KPMG’s Global Leaders Are Getting Right
ServiceNow Says AI Adoption Is Now the Main Driver of Growth and Demand
SAP Says Two-Thirds of Deals Now Include Business AI
Event News
CX Leaders, Stop Repeating These 3 Service Mistakes in the Age of AI
The Limitations of Agentic AI: Why AI is Cracking at the Edges
The Hidden Cost of Doing Nothing: What Legacy Systems Really Cost CX Leaders
What Kore.ai’s Fresh Capital Tells CX Leaders About the Future of AI
Free UK AI Training Gives CX Leaders a Rare Skills Advantage
