Latest For Enterprise Buyer and Industry Professional News

AI & Automation in CX

NiCE Launches Cognigy Simulator to Test and Scale AI Agents

AI & Automation in CX

Agentic AI Observability: Why Copilots Are Stalling and Agents Are Taking Over

AI & Automation in CX

Marketers Face Higher Expectations Across Search and AI Tools, Gartner Finds

AI & Automation in CX

ServiceNow and OpenAI Push AI Past Chatbots into Real CX Work

Customer Engagement Platforms

Amazon Now’s 30-Minute Pledge Raises the Bar for Customer Service

AI & Automation in CX

The $50 Billion Question: How Do You Charge for an AI Agent Seat That Doesn’t Exist?

Community & Social Engagement

Omnichat Unveils Omni AI Agent Studio to Power WhatsApp Customer Interactions

AI & Automation in CX

Three Industries, One Imperative: Trust as the New CX Currency

AI & Automation in CX

WEF Taps Salesforce EVA Agent to Orchestrate CX for 3,000 Leaders in Davos

Marketing & Sales Technology

The Future of AI in Marketing: Inside the 2030 Martech Toolkit

Community & Social Engagement

Brands Ignoring Peer Intelligence Are Missing Where Real Customer Truth Lives

Community & Social Engagement

What Are the CX Community Engagement Trends to Watch in 2026?

Security, Privacy & Compliance

AWS and IBM Respond to Rising Data Sovereignty Demands Across Europe

Marketing & Sales Technology

Why Shared Customer Memory is the Number One Thing You Should Demand from Cross-Channel Vendors

Security, Privacy & Compliance

AWS Expands PCI DSS Compliance to New Services and Regions

AI & Automation in CX

Vonage Brings Omnichannel Capabilities into Salesforce Agentforce Marketing