Latest For Enterprise Buyer and Industry Professional News

Community & Social Engagement

How Customer Communities Reduce Churn In B2B

AI & Automation in CX

Albertson’s Uses Google AI Search to Drive 10% Bigger Grocery Baskets

AI & Automation in CX

Salesforce’s New Playbook Suggests AI Isn’t a Tool. It’s a Teammate

Customer Analytics & Intelligence

SAP Unveils AI-Enhanced Retail Intelligence Platform Ahead of NRF 2026

AI & Automation in CX

Beyond AI-Enhanced: Are You Truly AI-Native Yet?

AI & Automation in CX

The Black Friday Nightmare: What Happens When AI Testing Fails

Marketing & Sales Technology

Optimove Launches AI Marketing Tools Hub to Support Positionless Marketing

CRM & Customer Data Management

Your Customer’s Data: Who Has the Keys?

Marketing & Sales Technology

Zeta Global Partners With Open AI To Expand Marketing Capabilities

Contact Center & Omnichannel​

8×8 Expands APAC Customer Engagement with Maven Lab Deal

AI & Automation in CX

Microsoft Acquires Osmos to Advance Its Data Unification Strategy

AI & Automation in CX

Channel Convergence and the Death of Silos in the AI Era

AI & Automation in CX

Cognizant Acquires 3Cloud, Creating Microsoft Azure Powerhouse for Enterprise AI

Contact Center & Omnichannel​

The ‘Always On’ Myth: Why Your After-Hours Strategy is Failing Customers

AI & Automation in CX

Capgemini Reveals How Transparency and Connection Now Drive Consumer Loyalty

Customer Analytics & Intelligence

Accenture Acquires Faculty to Scale Safe Enterprise AI