Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

Odigo Snaps Up Akio to Build a “European Sovereign Alternative” to US CCaaS Giants

AI & Automation in CX

How AI Is Transforming Every Corner of the Contact Center From Agents to AI Agents

Service Management & Connectivity

Freshworks Acquires FireHydrant to Target Incident Management Unification

AI & Automation in CX

The New Baseline: Consumers Use AI at Home. Why Are Your Chatbots Stuck in 2019?

CRM & Customer Data Management

ServiceNow Completes Moveworks Acquisition, Cementing Its Agentic AI Ambitions

AI & Automation in CX

Zoom Launches AI Companion 3.0, Expands its AI Strategy

AI & Automation in CX

Stop Guessing: Use Context to Deliver Personalization That Converts

AI & Automation in CX

The Smart Automation Moves Powering Support Cost Reduction Without Breaking CX

AI & Automation in CX

Will Your CFO Approve Agentic AI? The ROI Framework CX Leaders Need to Secure Investment

Marketing & Sales Technology

The Visibility Crisis: Why You Need Generative Engine Optimization Now

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Coupang & IBM

AI & Automation in CX

How Tui Transformed Customer Experience with Connected Data

AI & Automation in CX

Oracle Reports Faster AI Agent Rollouts in “Weeks, Not Years” but Investor Doubts Linger

AI & Automation in CX

Why Talkdesk Says CCaaS Is Dead – And Why Customer Experience Automation Is Next

AI & Automation in CX

Salesforce Deepens Its Footprint in Federal Modernization as USDOT Adopts Agentforce

AI & Automation in CX

The 2026 CX Trends Every Enterprise Should Act On