Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zoom, Oracle, Snapchat & Microsoft

Customer Analytics & Intelligence

Oracle Releases $1.5bn AI Data Platform to Help Bridge the Gap Between GenAI & Enterprise Data

Contact Center & Omnichannel​

The Latest on ServiceNow AI Experience, Qualtrics’ $6.75MN PG Forsta Acquisition, & More

Contact Center & Omnichannel​

Sprinklr Takes on CCaaS Giants with a Broader Platform Strategy

Contact Center & Omnichannel​

Cisco Introduces the Webex Contact Center for Salesforce

Contact Center & Omnichannel​

Zoom Announces 15,000-Seat CCaaS Megadeal with Oracle, Advances Broader Partnership

Contact Center & Omnichannel​

Vonage Launches Fraud Detection Tool for Salesforce Amid Spike of Attacks

CRM & Customer Data Management

Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition

Contact Center & Omnichannel​

The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics

CRM & Customer Data Management

Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow

Contact Center & Omnichannel​

Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage

Contact Center & Omnichannel​

Avaya Lays Off 30% of Staff at Key India Hub, Reports

Event News

Inside WebexOne 2025: Cisco’s Big CX and AI Announcements Explained

Contact Center & Omnichannel​

Oracle’s Role-Based AI Agents Promise to Boost Revenue

CRM & Customer Data Management

Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation

Contact Center & Omnichannel​

Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”