Latest For Enterprise Buyer and Industry Professional News

CRM & Customer Data Management

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Contact Center & Omnichannel​

What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine

Contact Center & Omnichannel​

A Scammer Hijacks United Airlines’ Customer Support Line, Costing the Victim $17k

Customer Analytics & Intelligence

Zoom Expands the Scope of AI in Customer Service with a New Virtual Agent Use Case

Contact Center & Omnichannel​

Big CX News from Microsoft, Salesforce, Cisco & NiCE

Contact Center & Omnichannel​

AWS & Google Have Left the Voice Biometrics Market, Microsoft Is Retreating: Why?

Contact Center & Omnichannel​

Cisco Confirms Two $1BN+ Megadeals, Including Webex

Contact Center & Omnichannel​

The Hidden Downsides of Contact Center Agent-Assist Technology

CRM & Customer Data Management

The Google-Salesforce Customer Data Breach: What Really Happened?

Contact Center & Omnichannel​

Why Voice Automation Is Finally Ready to Resolve, Not Just Redirect

Contact Center & Omnichannel​

Why Government Contact Centers Are Embracing AI – And What Comes Next

Workforce Engagement Management

A Verint Takeover Is Timely, But Would Have Industry-Wide Implications

Contact Center & Omnichannel​

Trust or Bust: How to Secure Contact Center AI

CRM & Customer Data Management

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE

CX TV

The Latest on Salesforce & ServiceNow’s $1.5BN Genesys Investment, NiCE-Cognigy, Five9’s Departures

Customer Analytics & Intelligence

AI Hallucinations Are a Roadblock. Here’s How PolyAI Is Helping Enterprises Push Past Them