Latest For Enterprise Buyer and Industry Professional News

CRM & Customer Data Management

Salesforce on Its New Agentforce Pricing Model, Rebranding Einstein One

Contact Center & Omnichannel​

Big CX News from Salesforce, Genesys, OpenAI, & Mitel

Contact Center & Omnichannel​

“Customer Service Is the New Marketing”: Reimagining the Golden Concept

Customer Analytics & Intelligence

Is NPS Really BS? Another Study Suggests So

Event News

The CX Awards 2025 Finalists

Contact Center & Omnichannel​

RingCentral Shares All on RingCX: Early Successes, Latest Innovations, & Roadmap

CX Trends

Customer Experiences in the US Hit a Record Low (Again!), Forrester Says

Workforce Engagement Management

3 In 5 Contact Center Agents Don’t Recommend Self-Service, Finds Gartner

Customer Analytics & Intelligence

OpenAI Gives Businesses the Tools to Build Their Own Contact Center AI Agents

CX TV

Emodo & OneMagnify: AI, Acquisitions & the Future of Marketing

Contact Center & Omnichannel​

Mitel Exits Chapter 11 Bankruptcy: A “Fresh Start” or Short Reprieve?

Contact Center & Omnichannel​

The Curious Case of Dirty Data and the Impacts on Your Customer Support RTB

Contact Center & Omnichannel​

Big CX News from NiCE, Genesys, Salesforce, & Gartner

Contact Center & Omnichannel​

80% of Tech Specialists Make These Common Mistakes that Make Them Regret their CCaaS Decision

Contact Center & Omnichannel​

50% of CEOs Have or Plan to Develop a Strategy for Machine Customers, Says Gartner

CX TV

Content Guru on Gartner’s Latest CCaaS Study, Converging CCaaS-CDP