Latest For Enterprise Buyer and Industry Professional News

CX TV

Customer Experience Design: Don’t Use Tech to Do Old Things In New Ways

Customer Analytics & Intelligence

From CEO Dismissal to Courtroom Drama: Dubber Takes Legal Aim at BDO Over Missing AU$26.6m

CX TV

Agents in Action: Moving from Chatbots to Real Operational Impact

CRM & Customer Data Management

Salesforce Is Not the Only Tech Provider Blocking AI Tools from Enterprise Data

Contact Center & Omnichannel​

Bombshell Study Finds That Global Contact Center Agent Roles Will Increase, Not Decrease Over the Next Three Years

Contact Center & Omnichannel​

NiCE Goes All In on Agentic AI with CXone Mpower Agents, Boosted AWS Partnership

CX TV

NiCE on Its New Snowflake, ServiceNow, & AWS Partnerships, Previews Interactions 2025

Contact Center & Omnichannel​

Genesys Becomes the First Tech Provider to Announce $2BN+ in Annual CCaaS Revenue

Contact Center & Omnichannel​

Five9 Introduces Agentic CX, Pinpoints Its Differentiators

Contact Center & Omnichannel​

Is Your Approach to Dirty Data Killing Your AI Implementation?

Contact Center & Omnichannel​

Big CX News from Salesforce, Zoom, Talkdesk & Five9

Contact Center & Omnichannel​

AI Won’t Kill the Customer Service Agent – At Least Not Yet

Customer Analytics & Intelligence

Replying to Customer Queries Isn’t Enough, Your AI Agents Need to Resolve Them

Contact Center & Omnichannel​

RingCentral Unveils Customer Journey Analytics, Bridges UCaaS-CCaaS Gap

Contact Center & Omnichannel​

Happy Agent = Happy Customer: Why More Contact Centers Are Focusing on the Agent Experience

Customer Analytics & Intelligence

Cisco Live San Diego 2025: Top 3 Takeaways