Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

NiCE CXone Mpower Key to 40,000 Seat CCaaS Deal with the UK Government

Contact Center & Omnichannel​

GRAIA Tackles the ‘Generic Automation’ Problem Plaguing Customer Experience Teams

Workforce Engagement Management

Verint Secures Two Eight-Figure Megadeals, Credits AI-Powered Bots

CRM & Customer Data Management

Big CX News from Salesforce, HubSpot, Adobe, & Everise

Contact Center & Omnichannel​

Microsoft vs. Zoom: The Ultimate Enterprise Communications Showdown

Customer Analytics & Intelligence

Adobe Launches a New Product Support AI Agent, Looks to Lighten the Customer Load

CRM & Customer Data Management

Salesforce Embeds Slack Directly Into CRM Records

CX TV

Customer Contact Week 2025: A Preview of the World’s Largest Contact Center Event

Contact Center & Omnichannel​

The SequenceShift Experience: A Smarter Way to Deploy CX

Contact Center & Omnichannel​

Big CX News from Salesforce, NVIDIA, ServiceNow, Cisco & Microsoft

Contact Center & Omnichannel​

CX Gets Vertical: Why Retail-Specific Solutions Are the Future

Customer Analytics & Intelligence

Salesforce Hits 8,000 Agentforce Deals, Opens Up on Its Informatica Acquisition

Contact Center & Omnichannel​

Why Does Traditional CCaaS Pricing Need to Evolve?

Contact Center & Omnichannel​

10 Agentic AI Use Cases for Contact Centers

Customer Analytics & Intelligence

The Microsoft Layoffs: What Aren’t They Telling Us About AI?

Contact Center & Omnichannel​

TTEC Implements the Google Customer Engagement Suite, Moves Thousands of Agents Across