Latest For Enterprise Buyer and Industry Professional News

Event News

Introducing the Judges for the CX Awards 2025

CRM & Customer Data Management

What Is Zoho CRM Plus? Apps, Strengths, & Pricing

Big CX Update

The Latest on Another Big Call Center Lawsuit, Microsoft Teams’ New Contact Center Integration Model

Contact Center & Omnichannel​

Not Just Another Agent Assist Tool: Deepdesk Goes Beyond the Basics

Contact Center & Omnichannel​

AWS Doesn’t Let Data Barriers Stifle Contact Center Innovation. It Breaks Them Down.

CRM & Customer Data Management

Salesforce Hopes to Shift Half of Its 9,000 Customer Support Agents Into New Roles

Event News

CX Awards 2025: 5 Reasons to Get Involved

Contact Center & Omnichannel​

XCally’s Bold Take on Contact Center Evolution: AI, Automation & the Future of CX

Contact Center & Omnichannel​

Omnichannel All Over Again! Customer Service Teams Are Misunderstanding Agentic AI

CX TV

Diabolocom’s AI Revolution: Smarter Contact Centers, Happier Customers

Customer Analytics & Intelligence

Anticipating Customer Needs with Predictive Analytics

Contact Center & Omnichannel​

On-Premise vs. Cloud: How XCALLY Secures Your Contact Center from Cyber Threats

Contact Center & Omnichannel​

What’s New In CPaaS? Trends, Capabilities, & What’s Coming

CX TV

Why the Future of Contact Centers Is More Human Than You Think

Event News

The 2025 CX Awards: Revealing This Year’s Categories

Customer Analytics & Intelligence

Salesforce Unveils Tableau Next: 5 Big Talking Points