Latest For Enterprise Buyer and Industry Professional News

CRM & Customer Data Management

The Salesforce Layoffs Latest: Why Is Salesforce Letting 1,000 Employees Go?

Contact Center & Omnichannel​

Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit

Customer Analytics & Intelligence

Zoho, Zoom Get Ready to Release Small Language Models (SLMs)

Contact Center & Omnichannel​

Genesys Stalls Its IPO Bid, Cites Stock Market Volatility

CRM & Customer Data Management

Salesforce Presents the Next Generation of Agentforce: 5 Major Talking Points

Contact Center & Omnichannel​

Mitel Set to File for Bankruptcy, Reports

Contact Center & Omnichannel​

Google Ushers the Future of Machine-to-Machine Customer Service, Analysts React

Contact Center & Omnichannel​

Krisp’s AI-Powered Live Interpretation: Breaking Language Barriers in Real-Time

CRM & Customer Data Management

HubSpot Founder’s Agentic AI Platform Now Has 1,000 Prebuilt Agents, Over 1MN Users

CRM & Customer Data Management

SAP Taps Vonage to Blend AI Agents and CPaaS

CRM & Customer Data Management

Klarna CEO “Tremendously Embarrassed” by Salesforce Fallout, Explains What Really Happened

Contact Center & Omnichannel​

RingCentral’s 2025 Analyst Summit: 5 Big Takeaways

Contact Center & Omnichannel​

Talkdesk Develops AI Agents for Healthcare, Differentiates with Industry Innovation

Contact Center & Omnichannel​

Cisco Teams Up with Epic to Unify CCaaS and CRM Software

Contact Center & Omnichannel​

Teleperformance Uses AI to Neutralize Indian Call Center Agent Accents, and So Does Its Competition

Contact Center & Omnichannel​

How Secure is Your Payment Handling System? Data Protection Lessons from SequenceShift