Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

Big CX News from Salesforce, Google, Microsoft & Zoom

Contact Center & Omnichannel​

Microsoft Deploys Thousands of Internal & External AI Agents

CRM & Customer Data Management

Salesforce Champions Unheralded Product Growth, Closes 5,000 Agentforce Deals

CX TV

Salesforce Update – The Layoffs, 1,000 Agentforce Deals, & the AI Energy Score

Contact Center & Omnichannel​

Real-Time Translation, Accent Smoothing & AI Agents – Krisp & CX Today Explore the Future of CX

Contact Center & Omnichannel​

Zendesk Takes on the CCaaS Giants – Inside Its Acquisition of Local Measure

Event News

20 Customer Experience Events to Attend in 2025

Customer Analytics & Intelligence

Pega Launches Customer Engagement Blueprint to Optimize AI-Powered Personalization  

Contact Center & Omnichannel​

Avaya’s 200 Seat Requirement: A New Opportunity for the Market?

Contact Center & Omnichannel​

Agentic AI Key to Strong NICE Quarter

Contact Center & Omnichannel​

Zoom Secures Its Largest-Ever Contact Center Deal

Contact Center & Omnichannel​

Cyber Acoustics: Transforming Call Centers with Innovative Headsets (Big CX Update)

Contact Center & Omnichannel​

Agentic AI: Unleashing Autonomous Intelligence in a Complex World

CX TV

The Latest on Avaya Trimming Its Customer Base & Google’s Bot That Calls Customer Service for You

Contact Center & Omnichannel​

The Choice is Yours: Google & Salesforce Team up on AI Agents

CRM & Customer Data Management

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit