Latest For Enterprise Buyer and Industry Professional News

Contact Center & Omnichannel​

When CCaaS & CPaaS Converge, Customers Win

Contact Center & Omnichannel​

Big CX News from Google, Cisco, HubSpot, & Pega

Contact Center & Omnichannel​

Deepgram’s Shortcut Beckons the Future of Personalized AI Assistants 

Contact Center & Omnichannel​

Infobip Shares Its Vision for CPaaS Evolving Into an Infrastructure for AI

Customer Analytics & Intelligence

HubSpot Handles 35 Percent of Customer Queries with Its Own Bot

Contact Center & Omnichannel​

As Contact Center AI Starts to Deliver, Choosing the Right CCaaS Partner Is Critical

CRM & Customer Data Management

Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research

Customer Analytics & Intelligence

Customers Are Increasingly Choosing Third-Party Customer Service Experiences Over Yours, Says Gartner

CRM & Customer Data Management

Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems

Contact Center & Omnichannel​

Afiniti Gets a New CEO as It Bounces Back from Bankruptcy

CRM & Customer Data Management

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

AI & Automation in CX

AI Agents Will Transform Voice of the Customer (VoC) Programs. Here’s How.

Contact Center & Omnichannel​

Genesys Aims to Solve the Contact Center AI Pricing Dilemma with Tokenization

Contact Center & Omnichannel​

CallTower Expands Global Communications with Inoria Partnership

Contact Center & Omnichannel​

Five9 Unveils Its New Brand Identity, Ushers the Future of AI-Human Collaboration

Customer Analytics & Intelligence

Bridging the AI Skill Gap: The Urgent Challenge for CX Leaders