Latest For Enterprise Buyer and Industry Professional News

Customer Analytics & Intelligence

Is NPS at Risk? Why It’s Time This Beloved Metric Got An Overhaul

Customer Engagement Platforms

Qualtrics Makes It “Easier Than Ever” to Personalize Customer Experiences

Contact Center & Omnichannel​

Closing the Deal: Leveraging Negotiation Skills in Customer Service

Big CX Update

Medallia Confirms CEO Joe Tyrrell Has Stepped Down

CX Trends

Almost Half of Consumers Feel Customer Service Has Worsened Over Past 3 Years

Contact Center & Omnichannel​

Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management

Contact Center & Omnichannel​

Five9 Introduces the “First” Click-and-Customize GenAI Studio for Contact Centers

Contact Center & Omnichannel​

Five9 Appoints Former Gartner Stalwart to Spearhead Global Growth

Big CX Update

Medallia Appoints New CRO to Support Growth