Latest For Enterprise Buyer and Industry Professional News

AI & Automation in CX

From Raw Data to Real-Time CX: How AI-Ready Data Can Drive Enterprise Decisions

AI & Automation in CX

Big CX News from Oracle, Salesforce, HubSpot & Microsoft

AI & Automation in CX

Stop Selling “Savings”: How to Pitch AI Migration to Your Board

CRM & Customer Data Management

Cisco’s Salesforce CRM Breach Puts Three Million Customer Records at Risk

AI & Automation in CX

The Agentic AI Era Has Arrived! AI Agents and Their Role in CX

AI & Automation in CX

ServiceNow’s CX Shift Study Exposes a Hard Truth About AI and Customer Experience

Customer Engagement & Journey Orchestration

Delta’s Amazon Leo Deal Signals Shift Toward Always-On Airline CX

Community & Social Engagement

Outcome Measurement Is the New Budget Battleground on LinkedIn

AI & Automation in CX

Oracle Cuts 30,000 Jobs to Fund Its AI Gamble

AI & Automation in CX

How to Build an Enterprise AI Strategy That Actually Delivers ROI

CRM & Customer Data Management

What Are The Top Customer Data Management Use Cases Transforming CX in 2026?

AI & Automation in CX

How AI Agents Will Reshape Customer Engagement on Social Platforms

AI & Automation in CX

Salesforce Declares Slack the New Home for AI-Powered Customer Service

Workforce Engagement Management

Why Workforce Optimization (WFO) Is No Longer Enough for Modern Contact Centers

Security, Privacy & Compliance

Real-Time Fraud vs Real-Time CX: The Security Tradeoffs Behind Seamless Journeys

Customer Engagement & Journey Orchestration

Which Customer Journey Orchestration Use Cases Cut Costs Fastest? Real Examples Driving ROI in 2026