Latest Enterprise Buyer News

AI & Automation in CX

From AI Hype to Honest Advice: Why 8×8 Says the Next Phase of CX in 2026 Is About Outcomes

CX TV

The Customer Journey Black Hole: How a Unified Platform Illuminates the Unseen

Marketing & Sales Technology

5 Things To Do Before You Buy Your Next Martech Tool

Contact Center & Omnichannel​

The BPO Wake-Up Call: A Complete Guide for CX Leaders

CRM & Customer Data Management

Choose the Right Journey Orchestration Platform in 2026, or Risk Fragmented CX

AI & Automation in CX

Chime’s Approach to Treating AI Like Human Agents and What Buyers Can Learn

AI & Automation in CX

Letter from AWS re:Invent: What Contact Center Leaders Actually Said About Deploying Agentic AI

Marketing & Sales Technology

How to Use Data Analytics to Stop Customer Churn

AI & Automation in CX

Why Wall Street is Suddenly Nervous About Your Contact Center Vendor

AI & Automation in CX

Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department

Contact Center & Omnichannel​

Why Contact Centers Must Finally Ditch Outdated Auditing Gear

AI & Automation in CX

The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect

AI & Automation in CX

Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders

AI & Automation in CX

AWS re:Invent: You Don’t Have to Choose Between Human and Agentic 

AI & Automation in CX

AI Telecom Routing is the Answer to the Growing Costs of Legacy IVR

AI & Automation in CX

Deepdesk Introduces Its Travel-Friendly AI Approach For Complex Automation