Latest Enterprise Buyer News

AI & Automation in CX

Twilio Lands Biggest Enterprise Deal Ever, Voice AI Up 60%

AI & Automation in CX

The Smart SMB Play for CX: Transparent, Integrated, Practical AI

CRM & Customer Data Management

Breaking Data Silos Across Teams and Systems to Deliver Connected Customer Journeys

Customer Analytics & Intelligence

Are CX Dashboards Hiding What Actually Drives Action?

CRM & Customer Data Management

Why Single Customer View Still Fails After CRM Investment

Customer Engagement & Journey Orchestration

Are AI Agents Creating Customer Journeys You Can’t Control?

AI & Automation in CX

Future of CX: Part 3 – 11:40 AM — The Customer Who Wanted a Human

Contact Center & Omnichannel​

Is Your Routing Engine Breaking Omnichannel CX?

AI & Automation in CX

HubSpot Joins the Outcome-Based Pricing Revolution

Community & Social Engagement

Why Enterprise Community Platforms Fail to Deliver ROI

AI & Automation in CX

Why Salesforce’s Agentforce Contact Center Won’t End the CCaaS-CRM Battle

Contact Center & Omnichannel​

Everything You Always Wanted to Know About CX (But Were Afraid to Ask)

Marketing & Sales Technology

Why Marketing Automation Fails to Drive Pipeline Growth

AI & Automation in CX

Microsoft Copilot Cowork Signals Shift to Multi-Step AI Workflows for Enterprise Users

Workforce Engagement Management

Why Contact Centers Are Investing in WEM: What Workforce Engagement Tools Actually Deliver

Security, Privacy & Compliance

ThreatLocker CEO Calls BS on “Sophisticated” Cyberattacks