Home → Archives for Anwesha Roy
Contact Center
Using a Third-Party Cloud-Based Payment Solution
Pause and Resume Contact Centre Call Recordings
Contact Centre 101: Payments via Mid-Call IVR Explained
Contact Centre 101: Payments Via Post-call IVR Explained
Accepting Payments at Your Contact Centre
Voice of the Customer
Top Customer Feedback Technologies You Need to Improve CX
Customer Data Platform
How is Sentiment Analysis Used in CX Management?
6 Steps to Improve Your Customer Feedback Strategy
Conversational AI
Turn Customer Insights from Speech Analytics into Action
Managing Different Types of Agent Activity
5 Features to Look for in a Speech Analytics Solution
CRM
Why is CRM-Social Media Integration a Must-Have?
What is Sales Forecasting?
Can Your Contact Centre Store Card Verification Code?
The Importance of Customer Analytics
Which 15 Customer Data Points Are Most Important?
