Home → Archives for Anwesha Roy
Contact Center & Omnichannel
Using a Third-Party Cloud-Based Payment Solution
Pause and Resume Contact Centre Call Recordings
Contact Centre 101: Payments via Mid-Call IVR Explained
Contact Centre 101: Payments Via Post-call IVR Explained
Accepting Payments at Your Contact Centre
Uncategorized
Top Customer Feedback Technologies You Need to Improve CX
Customer Analytics & Intelligence
How is Sentiment Analysis Used in CX Management?
6 Steps to Improve Your Customer Feedback Strategy
Turn Customer Insights from Speech Analytics into Action
Managing Different Types of Agent Activity
5 Features to Look for in a Speech Analytics Solution
CRM & Customer Data Management
Why is CRM-Social Media Integration a Must-Have?
What is Sales Forecasting?
Can Your Contact Centre Store Card Verification Code?
The Importance of Customer Analytics
Which 15 Customer Data Points Are Most Important?
