Home → Archives for Anwesha Roy
Contact Center
6 Essential Features Your Customer Help Desk Needs
Voice of the Customer
How to Analyse Customer Feedback Data
Customer Data Platform
How to Use Speech Analytics to Improve Customer Engagement
Top 15 Speech Analytics Solutions in 2021
The Difference Between Speech & Text Analytics
Best Practice Guide to PCI DSS Compliance
Can You Fool Voice Biometrics?
Handling PCI DSS Compliance in Your Contact Centre
The Pros and Cons of Voice Biometrics Technology
What is Voiceprint and How Can it Combat Fraud?
Best Practices for Speech Analytics Implementation
Guide to Managing Fraud in Your Contact Centre
4 Key Caller ID Methods for Inbound Contact Centres
Contact Center Reviews
Poly SAVI 8200 Review: Impressive Mobility for Pro Users
A Short Tutorial on CCXML and Why It Matters to CX
5 Reasons Why Customers Abandon Calls
