Home → Archives for James Stephen
Contact Center
Ascensos Saves 375 Hours a Week Using Calabrio ONE
Voice of the Customer
Qualtrics Brings Generative AI to “Every Part” of Its Platform
AWS Releases New Routing, Analytics, and Chat Capabilities for Connect
Loyalty Management
Customer Experience Tumbles Down the C-Suite Priority List, Finds IBM Research
Sendbird Releases “the First No-Code Generative AI Chatbot for Web and Mobile Apps”
8×8 Launches New Partner Program with CX at Its Core
Customer Data Platform
The Story of Birmingham City Council’s “Disastrous” ERP Rollout
Is Your Contact Center Ready for Copilot?
CRM
New Salesforce App “Automates 90 Percent of Customer Service Tasks”
Genesys Cloud CX Bags FedRAMP Authorisation
Pegasystems’ Stocks Have Surged. Here’s Why
Gartner Dissects How AI and Analytics May Change Business Decision Making
Vonage Goes Deeper on Conversational Commerce with New Innovations
Is RingCentral’s Growth Strategy Falling Flat?
Twilio Deploys Frame AI’s Customer Intelligence Platform
Five9 Dives Deeper on Digital Engagement, Conversational AI, & Self-Service
