Home → Archives for James Stephen
Contact Center
NICE Claims CXone as the “First EU Sovereign” CCaaS Platform
CRM
“Abysmal” Survey Results Show Cracks in Salesforce’s Culture
Avaya ENGAGE: Post-Match Analysis
UJET Launches Agent Mobile App, Wins Cloud-Based CX Solution of the Year at CCW
Observe.AI Releases a Generative AI Suite, Fueled By a Contact Center LLM
Voice of the Customer
Cyara Acquires CentraCX, Gains VoC Capabilities
Avaya Adds New CFO, Vonage Alum to Its C-Suite
Workforce Engagement Management
IKEA’s Contact Center Agents Become Interior Design Advisors
Momentive Appoints New CEO, Revives the SurveyMonkey Name
Customer Data Platform
Oracle Unveils a Generative AI Cloud Service
Microsoft Releases New Contact Center Use Cases for Copilot
New Innovations Added to Adobe Experience Cloud
Cisco Brings Generative AI to CCaaS, UCaaS, and Security
Qualtrics Launches a Journey Optimizer Tool to Take Root Cause Analysis Further
Salesforce Reports Slowest Revenue Growth In 13 Years
Conversational AI
Cyara Integrates GPT-3 for Enhanced Conversational AI Testing
