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Customer Data Platform
Vonage and SAP Co-Create ‘Next-Gen’ Enterprise Apps
CRM
SugarCRM Appoints New CEO to ‘Innovate and Grow’
Contact Center
ServiceNow Launches Xanadu to ‘Supercharge’ Productivity
Salesforce CEO Reveals its ‘Next Big Transformation’
Avaya Launches Experience Platform Public Cloud in India
Dubber Appoints New CEO Following Financial Scandal
Analysts React to Salesforce’s Acquisition of PredictSpring
Voice of the Customer
UK Government Proposes Double Compensation for Poor CX
Calabrio and Five9 Combine Contact Centre Technologies
NICE Actimize Launches SURVEIL-X Behaviour to Monitor Employee Conduct
Salesforce to Acquire Unified Omnichannel Retail Platform
Vonage Selected by Global Automation Supplier for Improved Agent Experiences
Nextiva Unveils Unified Customer Experience Management Solution
8×8 Brings AI Support to UK Elections
Five9 Integrates Salesforce’s Einstein into its AI Suite
Avaya and LivePerson Partner to Provide a “Unified Omnichannel Suite”
